Questions, answered

Shipping takes 5-14 days. Orders are packed and dispatched within 1-2 business days, and delivery is free on all Australian orders.

We ship across Australia and to New Zealand. New Zealand orders usually arrive within 7-14 business days and the exact cost is calculated at checkout before you pay.

As soon as your parcel leaves us you will get an email with a tracking link. You can also see every order and its current status in your account under Orders.

Yes, within 2 hours of placing it. After that the order is usually already packed. Contact us straight away and if it has not shipped we will do our best to fix it.

Checkout accepts all major debit and credit cards. Every payment is processed on an encrypted connection and we never see or store your card details.

The hair removal and paw care tools are made for cats and dogs of every coat type, from short-haired breeds through to heavy double coats and long-haired dogs.

Most homes end up with all four, which is why the Full Kit exists: the mitt for the couch, the scraper for the car and rugs, the paw cleaner for the back door and the water bottle for the walk. Bought together the kit saves you around 23% compared with buying each one separately.

Pet-safe, non-toxic silicone, rubber and moulded plastics with soft contact edges. Nothing sharp, nothing that pulls, and no coatings that can flake onto your pet.

Yes. Everything in the range is built to be picked up, used, rinsed and put back - for years. There are no disposable refills, sticky sheets or replacement pads to buy, ever.

Rinse under warm water after use, wipe with a little mild soap if needed, then air dry fully before storing. Skip the dishwasher, harsh chemicals and direct heat and they will keep their finish.

Yes. We offer free swaps between products of equal value within the 30-day window. Start it from your account or contact us and we will sort out the right fit.

With normal household use and a rinse after each session, these are multi-year tools. If anything fails through a manufacturing fault, tell us and we will replace it.